Privacy Policy

Last updated: November 2, 2026

Lone Star Receptionist ("we", "us") provides an AI phone receptionist for local businesses. This policy explains, in plain English, what we collect and what we do with it. It covers two groups: callers who phone a business that uses our service (or our demo line), and business owners who use our service and visitors to this website.

What we collect

• Call recordings and transcripts. Calls answered by our AI receptionist are recorded and transcribed. The assistant tells callers it is an AI and that the call is recorded.
• Details callers share, such as name, phone number, address, the problem they need fixed, and how urgent it is.
• Appointment details for visits booked during a call.
• Business owner account details, such as name, business name, email, phone, hours, and calendar connection.
• Basic website data, such as pages visited, collected by our hosting provider.

How we use it

• To answer calls, book appointments, and transfer urgent calls for the business.
• To send the business owner a summary of each call.
• To send emails related to a call or appointment.
• To run, fix, and improve the service, and to meet legal obligations.

Who gets the data

Information from a call goes to the business owner whose business the caller phoned. That business uses it to serve the caller and is responsible for how it uses it afterward. For calls to our demo line, the information stays with us.

We use these service providers to run the service. They process data only to provide their service to us:

• Retell AI: voice AI that answers calls, records, and transcribes them.
• Cal.com and Google Calendar: checking availability and booking appointments.
• Resend: sending email, such as call summaries.
• Cloudflare: hosting this website.

We do not sell personal information, and we do not share it with third parties for their own marketing.

We may disclose information if the law requires it or to protect people's safety or our rights.

How long we keep it

We keep call recordings, transcripts, and summaries while a business uses our service and for a reasonable time after, unless the business or caller asks us to delete them sooner or the law requires us to keep them.

Your choices

You can ask us to see, correct, or delete your information by emailing hello@lonestarreceptionist.com. If you called a business, you can also contact that business directly. If you don't want to be recorded, you can hang up and contact the business another way.

Website analytics

Our website uses Umami, a privacy-friendly analytics service, to count page visits and clicks on our demo phone number, booking link, and email link. Umami does not use cookies, does not track you across other websites, and does not collect personal information that identifies you. We use these counts only to understand how the site is used and to improve it.

Security

We use reputable providers and limit access to the data. No system is perfectly secure, but we work to protect your information.

Children

Our service is for businesses and is not directed at children under 13.

Changes

If we change this policy, we'll update the date at the top of this page.

Contact

Lone Star Receptionist
9463 Hwy 377, Unit #4057
Benbrook, TX 76126
hello@lonestarreceptionist.com